Refund policy

Thank you for shopping at AHCC (qualityoflifespecialtystore.shop). We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Refund and Return Policy below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • You must provide your order number and proof of purchase.

For health, wellness, and supplement products, opened or used items may not be eligible for return due to safety and hygiene considerations.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used products
  • Items damaged due to improper handling after delivery
  • Gift cards
  • Clearance or final sale items (if applicable)

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

3. Return Process

To request a return, please contact us at:

support@qualityoflifespecialtystore.shop

Please include:

  • Your order number
  • The reason for the return
  • Photos of the product (if the item arrived damaged or defective)

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return authorization from us.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was damaged.
  • The wrong item was sent.
  • The product was defective upon arrival.

Original shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

support@qualityoflifespecialtystore.shop

Please provide your order number and photos showing the issue. We will review your case and work to provide a suitable solution, such as a replacement or refund.

7. Cancellation Policy

Orders may be canceled within 24 hours after purchase. Once an order has been processed or shipped, cancellation requests may no longer be accepted.

8. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

AHCC
Website: qualityoflifespecialtystore.shop
Email: support@qualityoflifespecialtystore.shop