Shipping policy
Thank you for shopping at AHCC (qualityoflifespecialtystore.shop). We are committed to delivering your orders quickly, safely, and securely. The following terms and conditions outline our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, shipments may be delayed by a few additional days. Please allow extra time for delivery. If there is a significant delay affecting your order, our customer service team will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We provide reliable standard shipping to help ensure your package arrives safely and on time.
Standard Shipping:
Estimated delivery time is 5–8 business days within the United States.
Shipping Cost:
- Free standard shipping on orders over $100
- A flat shipping fee of $6.90 applies to orders under $100
Please note that delivery times may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.
3. Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
Tracking information may take up to 24 hours to become active. You can track your package using the tracking link provided in the shipment confirmation email.
4. Customs, Duties, and Taxes
AHCC (qualityoflifespecialtystore.shop) is not responsible for any customs duties, taxes, tariffs, or additional fees imposed by the destination country.
Any fees charged during or after shipping are the responsibility of the customer.
5. Damaged & Lost Packages
If your order arrives damaged or your package is lost during transit, please contact our customer support team as soon as possible at:
support@qualityoflifespecialtystore.shop
Please keep all packaging materials and damaged items until your claim has been reviewed. When contacting us, include your order number and relevant details so we can assist you as quickly as possible.